| Feature | Business Support+ New |
Enterprise Support New |
Unified Operations New |
Partner-Led Support Via Partner |
Developer Legacy |
Business Legacy |
Ent. On-Ramp Legacy |
Enterprise Legacy |
|---|---|---|---|---|---|---|---|---|
| Minimum / month | $29 | $5,000 ↓67% | $50,000 | $7,500 | $29 | $100 | $5,500 | $15,000 |
| Est. monthly cost | — | — | — | — | — | — | — | — |
| Pricing basis | Per account | Aggregated | Aggregated | Aggregated (partner billing) | Per account | Per account | Aggregated | Aggregated |
| Who is billed | Customer | Customer | Customer | AWS Partner | Customer | Customer | Customer | Customer |
| AI-powered support | ✔ | ✔ | ✔ | ✗ | ✗ | ✗ | ✗ | ✗ |
| 24/7 tech support | ✔ | ✔ | ✔ | ✔ | ✗ Bus. hrs | ✔ | ✔ | ✔ |
| Fastest response time | 1 hour | 15 min | 15 min | 15 min | 12 hours | 1 hour | 30 min | 15 min |
| Technical Account Manager | ✗ | ✔ Designated | ✔ Designated | ✔ Specialist TAM | ✗ | ✗ | Pool TAM | ✔ Designated |
| AWS Trusted Advisor | ✔ Full | ✔ Full | ✔ Full | ✔ Full (465+ checks) | Core checks | ✔ Full | ✔ Full | ✔ Full |
| Security Incident Response | ✗ | ✔ Included | ✔ Included | ✗ | ✗ | ✗ | ✗ | Add-on cost |
| AWS Countdown Premium | $10K/project | $10K/project | ✔ Included | ✗ | ✗ | ✗ | ✗ | ✗ |
| Incident Detection & Response | ✗ | $7K min / 2% | ✔ Included | ✗ | ✗ | ✗ | ✗ | Add-on cost |
| AWS Diagnostic Tooling | ✗ | ✗ | ✗ | ✔ Partner Access | ✗ | ✗ | ✗ | ✗ |
| Partner Security Reviews | ✗ | ✗ | ✗ | ✔ Consolidated | ✗ | ✗ | ✗ | ✗ |
| Partner discount eligibility | ✗ | ✗ | ✗ | ✔ Up to 40% | ✗ | ✗ | ✗ | ✗ |
| 3rd-party software support | ✔ | ✔ | ✔ | ✔ | ✗ | ✔ | ✔ | ✔ |
| Min. commitment | 30 days | 30 days | 90 days | 30 days (no early cancel) | 30 days | 30 days | 30 days | 30 days |
| GovCloud available | ✗ | ✗ | ✗ | ✗ | ✔ | ✔ | ✔ | ✔ |
| Status | Active ✔ | Active ✔ | Active ✔ | Active ✔ | EOL Jan 2027 | EOL Jan 2027 | EOL Jan 2027 | Upgrading |
| Plan | Type | Tier 1 | Tier 2 | Tier 3 | Tier 4 | Minimum |
|---|---|---|---|---|---|---|
| Business Support+ New | Per account | 9% ≤$10K | 7% $10K–$80K | 5% $80K–$250K | 3% >$250K | $29/mo |
| Enterprise Support New | Aggregated | 10% ≤$150K | 7% $150K–$500K | 5% $500K–$1M | 3% >$1M | $5,000/mo |
| Unified Operations New | Aggregated | 10% ≤$1M | 6% $1M–$5M | 5% >$5M | — | $50,000/mo |
| Partner-Led Support Partner | Aggregated (partner) | 10% ≤$150K | 7% $150K–$500K | 5% $500K–$1M | 3% >$1M | $7,500/mo |
| Developer Legacy | Per account | 3% of charges | — | — | — | $29/mo |
| Business Legacy | Per account | 10% ≤$10K | 7% $10K–$80K | 5% $80K–$250K | 3% >$250K | $100/mo |
| Ent. On-Ramp Legacy | Aggregated | 10% of charges | — | — | — | $5,500/mo |
| Enterprise Legacy | Aggregated | 10% ≤$150K | 7% $150K–$500K | 5% $500K–$1M | 3% >$1M | $15,000/mo |